We value your privacy, and we make this policy easily accessible throughout this site to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we process certain types of information about you, we want you to fully understand our policies surrounding the attainment and use of that information and your rights in relation to this.
Information We Collect
Most of the personal information we process is provided to us directly by you e.g. when you search for products or services, when you provide information pertaining to you. See “How We Use Your Personal Information” below for more details.
We may obtain some information automatically e.g. the Internet protocol (IP) address used to connect your computer to the Internet, the approximate location of your device or computer (via your IP address), your content use history, device metrics such as when a device is in use, application usage. We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes. See Log Files, Cookies, and Other Tracking Technologies below for more details. You may disable the collection and use of your location data through device level settings.
You are not required to provide personal information that we request. However, if you choose not to provide the information we have requested, we may not be able to provide you with information about our products or services.
If you provide another individual’s details to us, it is your responsibility to obtain consent from that individual prior to providing the information to Otter. By providing the other party’s personal information to Otter, you are confirming that you have obtained that individual’s prior consent.
We will only use personal information for the specific purpose for which it is provided. If you believe that a third party has provided us with your personal information and/or you no longer wish us to possess your information, you may request deletion of your information by emailing us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We do not use this site to knowingly solicit information from, or market to, children under the age of 18. If you become aware that your child or any child under your responsibility has provided us with information without your consent, please contact us at email@example.com.
How We Use Your Personal Information
The lawful bases we rely on to process your personal data are your consent, to comply with a legal obligation and when it is necessary for our legitimate business interests e.g., in order to maintain the integrity of our IT systems and the continuity of our business. The basis we rely on depends on the specific purpose for which we process the personal information.
The personal information we collect allows us to communicate with you, provide the services and information you request from us and to improve our services.
If you fill out the form on this site, and in the process, provide us with personal information, we use this information to provide you with the information and/or services you requested and/or to send you an email newsletter. We may also monitor site traffic or personalize this site. Personal data which we may process include your name (first/last), email address, telephone number, company you work for, job title, country you want to purchase the products for.
We provide site users the opportunity to receive communications from us, including a periodical newsletter, and any other information that we feel may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing us at firstname.lastname@example.org, by clicking on the ‘unsubscribe’ link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Otter also uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.
Disclosure to Third Parties
In certain circumstances, we may transfer your personal data outside your country of residence including outside of the European Economic Area, Switzerland and/or the UK. We only transfer your personal data in accordance with applicable laws e.g. where the EU Commission has decided that the third country in question ensures an adequate level of protection in line with EU data protection standards, and/or where there are appropriate safeguards in place to protect your personal data.
We share personal information that we process with our affiliate entity, Otter Products, LLC, which is located in the United States and we may also share your personal information with our subsidiaries which are located in the EU and in the United Kingdom. In this capacity Otter Products, LLC is also acting as a data controller. By using this website and/or providing us your personal information, you consent to the transfer of your personal information outside of your country of residence including (where applicable) outside of the European Union/EEA, Switzerland and the U.K. to other countries including to the United States and the United Kingdom. Otter Products, LLC and our subsidiaries are authorized to only use your personal information for limited purposes necessary to provide services to us. Otter Products, LLC has certified its compliance with the EU-US Privacy Shield and Swiss-US Privacy Shield Frameworks.
We may provide your personal information to our affiliated entities, subsidiaries and to third parties that provide services to help us with our business activities such as , sending our communications to you. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.
We reserve the right to disclose your personal information as required to by law, such as to comply with a court order, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.
Log Files, Cookies, and Other Tracking Technologies
This site utilizes industry standard analytics packages that automatically gather limited information on site users, and store this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for site administration, as well as for analysis of site usage and trends.
Otter collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from data contained in the user’s browser.
Otter may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this site most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
Otter and its affiliates and service providers (e.g., marketing providers, analytics providers,) utilize technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering this site, tracking users’ movements around this site and gathering demographic information about our site users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.
We use “local storage”, such as HTML5, to store content information and preferences. Third parties that provide certain features on this site (e.g., YouTube) also use local shared objects (LSOs) such as flash cookies or local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage flash cookies please click here.
- Meta Platforms, Inc
We keep your choice of cookies for up to 6 months. You can change your cookies preference at any time by visiting the “Cookie Settings” at the bottom of the page of the website. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Confirm My Preferences’. You may need to refresh your page for your settings to take effect. Some cookies do not require your consent as these are required for basic site functionality and therefore are always enabled. These include cookies that allow you to be remembered as you explore the site.
Within your web browser you can also choose whether you wish to accept cookies or not.
Access to Personal Information & Your Rights
Under certain circumstances subject to applicable law, you have certain rights. You may have the right to request access to, correct/update and delete your personal data. You may also have the right to ask for data portability. You may also have the right to object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. You may also have the right not to have a decision made by you based on automated processing, including profiling (where applicable) and restrict the processing of your personal data. Where processing is based on your consent, you have the right to withdraw consent. If you wish to raise a complaint on how we have handled your personal data, you can contact us using the following email address: email@example.com . In certain countries such as in the EU, you also have the right to lodge a complaint with a Supervisory Authority. Details of how to contact us in relation to the above are available below under “Contact Details”.
We will respond to your request as soon as possible and in any event within thirty (30) days. In some cases, we may not be able to adhere to your request, in which case we will let you know if we are unable to do so and why. Please bear in mind that your rights in relation to your personal data are not absolute and that we must be cognizant of our legal and regulatory obligations and duties.
The retention period for your personal data may vary depending on the type of personal data. We will retain your information for as long as necessary to provide you the services and/or to enable us to communicate with you, to provide you the information you requested and/or to ensure that if you have opted out of receiving communications, that we do not send you unsolicited information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods may include one or more of the following: (a) as long as we have an ongoing relationship with you; (b) as required by a legal obligation to which we are subject; and (c) as advisable in light of our legal position (such as with respect to applicable statutes of limitations, litigation, audits, or regulatory investigations).
Protection of Personal Information
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.
Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure.
Changes to This Policy
By using this site or providing your personal information to us, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or concerns regarding this Policy or, you wish to contact us, our contact information is as follows:
By Post: Otter Products EMEA ATTN: Privacy Floor 5, Hibernian House, 80A South Mall, Cork, T12 ACR7, Ireland